Standard Operating Procedure (SOP)

Effective: 2025

Service Route Days

• Monday: Winfield
• Tuesday: Fayette
• Wednesday: Berry
• Thursday: Northport
• Friday: Tuscaloosa

Cleaning Process

1. Inspect cans for debris or contents.
2. Remove large debris manually if necessary.
3. Use high-pressure hot water to sanitize bins inside and out.
4. Spray eco-friendly deodorizer.
5. Place bin neatly back at customer location.

Before & After Photos

Photos must be taken of every bin cleaned. Technicians should upload photos to the CRM under each appointment.

Service Delays / Misses

In case of weather or access issues, note the appointment as 'Missed' in the CRM and notify the customer via email/text.

Customer Communication

• Always knock before cleaning unless customer is not home.
• Leave a door hanger if customer isn’t present.
• Be courteous and professional at all times.

Safety Requirements

• Wear gloves and closed-toe shoes at all times.
• Follow trailer safety protocols when operating equipment.
• Report all equipment issues to management immediately.

Contact

For questions about SOP, contact lucaskress@kressdeerbergLLC.onmicrosoft.com

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